Dan was our operator of record for almost a year.  We utilized his services after our current operator of record retired until we got one of our own personnel qualified.  Dan was professional and friendly throughout all of his communications with us and our regulators.  He developed relationships with the operators on all three shifts and provided daily feedback on our process status.  He also provided monthly reports on discharge data and helped resolve any laboratory result discrepancies.  Dan had good insight on process improvements and was a pleasure to work with.